Job Summary
ZIMBABWE ELECTRICITY TRANSMISSION AND DISTRIBUTION COMPANY

Applications are invited from suitably qualified personnel to fill the above mentioned post which has arisen at ZETDC Head Office.

Duties And Responsibilities
• Identifying strategies for the implementation of Contact Centre best practices and best fit.
• Building and maintaining an effective internal stakeholder relationship.

• Providing inputs for the formulation of Contact Centre polices
• Overseeing the designing and implementation of Contact Centre projects.
• Managing the Contact Centre budget formulation and implementation.
• Ensuring optimum utilization of staff.
• Ensuring that the Key Performance Indicators of ZETDC Contact Centre are met and reviewed with optimum levels of quality and service delivery.

Qualifications And Experience
The Candidate Should Have:
• A relevant Degree in Marketing or equivalent.
• A Post Graduate qualification such as MBA/MBL or equivalent.
• Full membership of IMM, CIM or IAC or any relevant professional institution
• 8 Years relevant experience of which 5 years should be at Senior level.

How To Apply
Applications should be received not later than 05 JUNE 2020 and be addressed to:-
The Managing Director (A)
Zimbabwe Electricity Transmission &
Distribution Company
5th Floor
25 S. Machel Avenue
P.O. Box 377
HARARE