Job Summary
Handling all Call Center duties for foreign exchange and Money Transfer transactions
Duties And Responsibilities
Handling all Call Center duties for foreign exchange and Money Transfer transactions
Attending to customer needs, queries and feedback online
Carrying out accurate foreign exchange transactions settlement with all procedural formalities
Buying and selling, ensuring to up-sell at all times.
Providing exceptional customer service and building rapport with clients.
Working to sales targets.
Balancing and banking at the end of the day.
Maintain proper records of all transactions.
Report suspicious Money Laundering and Financing of Terrorism activities to superiors.
Preparing Daily reports.
Qualifications And Experience
A minimum of a Degree in Banking and Finance.
Relevant Professional Qualification such as Banking Diploma is an added advantage.
At least 3 Years’ experience in banking and bureau de change operations.
Knowledge of Computers, PASTEL and Microsoft Office functions management.
Expert handling of SAP Forex transactions
Strong analytical skills with capacities to produce effective Foreign Exchange Sales
Excellent Customer Services, Communication and Negotiating skills.
Good business acumen, trading strategies and tactics.
How To Apply
Email CVs to the following email adress:
