Zimpost Is Looking For HELP DESK ADMINISTRATOR
The Incumbent will be reporting to the Head Information Technology and will be responsible for the following, among other duties:
Duties And Responsibilities
Acting as the first port of call for the IT department’s end user support function.
Resolving phone and e-mail based first level ICT related queries from end users.
Logging ICT related end-user system faults.
Regularly following up on the Finance department to ensure that payment for rentals of WAN links and renewal of software licences is done in a timely fashion.
Assigning work tickets to appropriate IT staff for resolution.
Keeping track of unresolved problems and following up with relevant IT staff for resolution and cross-checking with end-users to ascertain that reported issues have been resolved to their satisfaction.
Escalating unresolved problems by operational IT staff to either the Infrastructure or Business Application Manager.
Ensuring that IT department’s requisitions to the Procurement department are expedited.
Provide administration services to the IT department e. g requisition of departmental office stationery and accessories from stores, maintaining an equipment register, maintaining the software licence inventory, preparation of weekly and monthly management reports, minutes and maintaining the equipment movement register within the IT department.
Provide secretarial services to the Head IT and any other duties as assigned by the Head IT.
Qualifications And Experience
Qualifications and Experience
Degree or Higher National Diploma in Information Technology or Computer Studies.
Experience in an Information Technology environment will be an added advantage.
Clean class 4 drivers’ licence is an added advantage.
How To Apply
If you wish to be considered for the above positions, clearly state the vacant position being applied for and submit your application, Curriculum Vitae, certified copies of academic and/or professional certificates addressed under confidential cover to:
Head Human Resources and Administration
P.O Box 3940
Applications to be received not later than 17 March 2020.