Job Summary
Information & Communication Technology Specialist: SOS Children’s Villages International (CVI)
Deadline: 18 September 2020

Location: Harare

Established in 1949, SOS Children’s Villages International (CVI) is a dynamic, international social development organization working globally to meet the needs and protect the interests and rights of children without parental care and those who are at the risk of losing it.

SOS Children’s Villages Association of Zimbabwe is a member of SOS International – a worldwide children’s social welfare organisation, providing vulnerable children without homes with a family home and educational opportunities as well as strengthening families to reduce poverty.

Purpose of the position
The ICT Specialist will be responsible for the effective operation of the information and communication technology infrastructure and services across SOS Children’s Villages Zimbabwe; In cooperation with the Regional ICT Director/Advisor, the ICT Specialist implements SOS Children’s Villages International, global and regional ICT goals, policies and standards in the Member Association (MA). S/he designs and maintains the connectivity, infrastructure and ICT services architecture that support and facilitate the business needs in the national office and the SOS programme locations. S/he ensures reliable ICT services in terms of availability, security and business continuity; As a member of the National Management Team, the ICT Specialist contributes to the development of SOS Children’s Villages Zimbabwe strategies and operations. S/he works closely with the management and the various national functions in providing technical and strategic advice on how to achieve operational efficiency, support the programme implementation and bringing new innovations to the work of SOS Children’s Villages Zimbabwe.

Duties And Responsibilities

Design, implement and manage the National Office and programme locations’ ICT infrastructure including, LANs, WANs, Wi-Fi Networks and computers/laptops across the MA; Oversee the strict implementation and roll-out of the approved global/regional ICT minimum standards for hardware and software across the National Office and programme locations; Plan, design and execute the internet bandwidth requirements in accordance with the global and regional guidelines, number of users and business applications running; Implement the global and regional IT Security guidelines to ensure the systems, cloud services and users data are protected from threats; Implement the global and regional disaster recovery and business continuity measures to ensure smooth operations of SOS Children’s Villages Zimbabwe ICT systems and reduce downtime; Execute technical measures of content filtering, to ensure the proper use of the business internet connection and the protection of the MA’s operations from internet and cyber threats; Check if all systems, software and hardware operated in SOS Children’s Villages Zimbabwe are officially licensed and have the latest security patches, updates and firmware; Provide onsite and remote support for the user’s daily technical issues and provide timely and effective solutions; Maintain an up-to date ICT documentation of all ICT services in place, infrastructure, hardware, network, licenses, access credentials and any ICT related service or contracts; Conduct quarterly stock taking and inventory of the ICT assets across the MA; Develop and maintain up-to-date (3 years) national ICT plan for the entire MA; Evaluate the National Office and programme locations’ technology use and needs and recommend improvements, such as hardware and software upgrades; Execute and respond to the regular operational and reporting tasks in time as requested by the Regional ICT Director/Advisor; Conduct regular visits to audit the ICT systems in the various programme locations and submit reports to the National Director; Develop usage policy guidelines for the users to ensure the adherence of the organisation code of conduct and IT security policies; In close cooperation with the HR department, the NICTS technically administer the MA email accounts, in strict adherence to the organisation’s code of conduct and users privacy; Submit, execute and track the ICT budget for the national office and the programme locations in accordance with the national guidelines and procedures; Co-lead/endorse the ICT equipment and services procurement and ensure the global and regional minimum ICT standards are followed; Review ICT services contracts and recommend the necessary adjustments; Support the management and the functions in the development of business requirements for business applications customisation/acquisition (strictly under the approval of the Regional ICT Director and in accordance to the Global Application Lifecycle Management policy); Lead the product selection and vendor assessment for non-global/regional ICT software; Support the programme team with innovative ideas of integrating technology components (ICT for Development) in the existing/new programmes to enhance their service to the beneficiaries; Support the ICT capacity building and training activities for the co-workers, in close cooperation with the HR department, Analyse areas of training and organise capacity building workshops; Organise High-Level strategic and management trainings in the areas of ICT to support the implementation of the global and regional ICT policies; Participate in regional knowledge sharing processes, regional ICT activities and serve as active member of the region’s ICT network; Perform any additional responsibilities and duties as requested by the National Director within the frame of the technical ICT areas of expertise.

Qualifications And Experience

National ICT Specialist must have: BSc degree in Computer Sciences/ Information Technology/Information Systems; Certified in networks (CCNA or equivalent); Certified in Microsoft (MCSE/MCSA or equivalent). Microsoft Enterprise Mobility Suit (EMS) is a plus; Project Management certification (Prince2, PMP or equivalent) is a plus; Advanced knowledge in Microsoft windows server and client operating systems; Advanced knowledge in software defined (SD) networking such as Cisco Meraki and Ubiquity devices; Advanced knowledge in Azure identity management and Microsoft Active Directory; Hands on experience on Microsoft Office 365 services; Proven experience to design and manage IT projects; Knowledge in conducting digital literacy and assessing its result; Knowledge in ICT4D design and implementation; Experience to create strategic ICT plan and monitoring ICT budget expenditures; Solid experience in ICT hardware and software acquisition and management ; Advanced knowledge in project management; Professional communications skills; Experience in business requirement analysis and change management activities; Experience in doing internal ICT audits; Ability to develop various ICT policies; Relevant three to five years ICT experience; Industry standard IT Certifications ITILv3.

How To Apply

Please send a cover letter and CV, with three traceable referees who are previous supervisors, to the email address indicated below. The heading of your email should be written “National Information & Communication Technology Specialist.” E-mail: Applications and detailed CVs including at least three traceable referees should be sent electronically to: [email protected]

SOS Children’s Villages Zimbabwe is an equal opportunities employer and encourages all eligible applicants to apply without any consideration to sex, cultural consideration, disability or creed.