Job Summary
Reporting to the Head of Revenue Operations. The position exists to manage and coordinate tolling systems, processes and procedures to ensure efficient revenue collection and assurance in a timely, complete and accurate manner via a team of highly dedicated and motivated tolling revenue collectors. The incumbent will ensure that tolling revenue is fully accounted for in a transparent manner whilst upholding professional standards and work ethics in compliance with the law for win-win stakeholder outcomes.

Duties And Responsibilities
• Establish efficient and effective tolling revenue collection systems and operational procedures to ensure flawless revenue collection process
• Devise banking procedures and establish functional working relationships with banks to ensure safekeeping and banking of collected revenues
• Provide statistical tolling revenue information and analysis for management decision making
• Maintain all booths and plazas operationally functional to avoid disruption of operations
• Ensure all toll operations are following applicable laws, policies and operational procedures
• Participate in coming up with allocations in the budget formulation process to ensure adequate resource allocation for the department
• Liaise with internal Audit on toll collection functions and manage follow up actions to identify and resolve discrepancies to ensure funds accountability
• Leads adherence to laid down internal controls and systems to avoid any financial loses
• Attend to toll customer complaints or suggestions for superior customer service
• Manage stuff motivation, performance appraisal and discipline to ensure highly dedicated tolling workforce
• Liaise with all stakeholders such as system vendors, service providers, banks, police and motorist to ensure win-win stakeholder outcomes
• Maintain Tolling booths hygiene and housekeeping standards
• Come up with initiatives to improve experience at Tolling Points

Qualifications And Experience
• Commercial degree in accounting, banking, business studies or equivalent
• Relevant professional diploma
• Master of Business Administration or equivalent
• Proficiency in financial controls systems, analysis and design
• 5 years Tolling or Banking Management Systems experience of which 3 should been at Senior Officer or Managerial Level
• Officer or Managerial level
• Outstanding ICT and interpersonal skills
• Unquestionable integrity
• Be prepared to travel extensively visiting Toll Plazas across the country
• Clean Class 4 Drivers Licence

How To Apply
Written applications including CVs and certified copies of certificates should be submitted : Director Administration & Human Resources
Zimbabwe National Road Administration
489 Glenroy Crescent,
Highlands, Harare
NB: Candidates outside Harare can lodge their applications nearest ZINARA provincial office