Job Title: Case Management Specialist
Department: Programs -Pathways
Band: 8
Reports To: Senior Technical Lead- Capacity Strengthening
Country/Location: Zimbabwe / Bulawayo

CRS Background
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners, people of all faiths and secular traditions who share our values and our commitment to serving those in need.
Country Background
CRS has been supporting program activities in Zimbabwe since 1989 and has long-standing relationships with Church and non-Church partners and communities throughout the country. Zimbabwe program implements projects through 14 partner organizations in 30 districts in the areas of health, OVC, education, food security and agricultural livelihoods, and peacebuilding.

Job Summary:
The Case Management Specialist will work as part of a team to support PEPFAR OVC local implementing partners (LIPs) as they implement the Pathways Project. S/he will take the leading role in implementing case management activities. S/he will make sure that her/his thorough and service-oriented approach will ensure that the project consistently applies best practices and constantly works towards improving impact of its benefits to those the project serves. S/he will coordinate and collaborate with other Pathways technical Specialists and Advisors to contribute to a holistic, integrated and comprehensive project implementation. S/he will provide technical assistance to LIPs in case management. S/he will work with LIPs and community cadres to ensure that the Standard Operating Procedures for case management are adhered to, including the using the correct tools for each stage. The specialist will support planning, monitoring, reporting and learning around graduation and transition. S/he will monitor and report all Pathways project activities related to case management.

Job Responsibilities:

Technical implementation
• Provide leadership in the development, identification and institutionalization of standardized approaches and best practices to implement case management
• Ensure community childcare workers (CCWs), LIP staff and other Volunteers complete required case management forms and ensure case filing system is developed and maintained.
• Support the capacity building of CCWs, Social workers and LIPs to undertake effective case management
• Build capacity to implement effective referral pathways
• Support Social workers and LIPs for effective supportive supervision
• Create community linkages for broader community engagement in case management.
• Support Pathways negotiations and constructive dialogue with District Social Workers (DSW) and other government departments, Civil Society Organizations (CSOs) and other social service stakeholders to improve referral pathways and coordination
• Support the process of harmonizing community-based case management system and the statutory system for standardized and harmonized approach
• Facilitate regular learning and sharing between partners on case management between a) Pathways staff and units; b) partners working in OVC programming and case management
• Contribute to quarterly and annual Pathways work planning processes

Partnership and Coordination
• Strengthen the role of District Social Welfare Officer (DSWO) to effectively coordinate partners and service delivery at district levels
• Support technical lead to strengthen partnerships and coordination with national level Ministry of social welfare
• Partnership development across a range of actors and sectors to ensure strengthening of referral pathways and integrated response to vulnerable children
• Strengthen and help identify, assess partnerships relevant to Pathways, applying appropriate partnership concepts, tools and approaches.
• Represent CRS in meetings at county and cluster levels, working groups, and other events as requested, to support forging relations with the Government of Zimbabwe, LIPs, other stakeholders, and the community.

Monitoring, reporting and documentation
• Assist with identifying information for case studies and reports on promising practices. Actively engage in dissemination and use of relevant knowledge in the field.
• Complete project documentation for assigned activities. Monitor and report any challenges and/or gaps identified to inform adjustments to plans and implementation schedules. Assist local implementing partners (LIPs) in their efforts to reflect on project experiences.
• Coordinate all LIP technical assistance requests, develop and track delivery of integrated technical assistance plans on monthly, quarterly and annual basis working in close collaboration with technical leads and staff of Technical Support Partners
• Support planning, monitoring, reporting and learning around graduation, and transition.
• Monitors spending on assigned capacity building and sustainability activities through the project cycle, in line with CRS program quality principles and standards, donor requirements, and good practices
• Contribute to the learning agenda by researching and analyzing information, conducting literature reviews, mappings or information gathering from various internal and external sources on assigned topics.
Typical Background, Experience & Requirements:

Education and Experience
• Bachelor’s degree in Social Work.
• Minimum of 5 years’ experience in developing, implementing and evaluating Case Management
• interventions
• Demonstrated experience providing case management technical support on PEPFAR funded projects.
• Ability to work under pressure, balance competing demands to achieve agreed-upon results.
• Strong understanding of the National Case Management System for the Welfare and Protection of Children in Zimbabwe, National Social Protection Policy Framework for Zimbabwe, OVC National Plan of Action and OVC Care and Support programming in Zimbabwe
• Proficient in MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, knowledge-sharing networks.
• Professional training and experience with adult learning methods and facilitation.
• Knowledge of technical areas such as HIV, SGBV, child protection, work with adolescents etc. are advantage

Personal Skills
• Good relationship management skills with ability to work collaboratively as part of a multidisciplinary and multicultural teams
• Ability to work under pressure, balance competing demands to achieve agreed-upon results.
• Excellent organizational and analytical skills.
• Excellent interpersonal, communication, negotiation, and advisory skills
• Excellent oral and written English communication skills.
• Strategic, analytical, problem-solving and systems thinking capacity
• Strong data collection and research skills and ability to interpret and analyze data
• Proactive, resourceful and results-oriented

Travel Required (30% of time to field locations)

Key Working Relationships:

Supervisory: None
Internal: Senior Technical Leads, HIV Community Linkages Advisor, Early Childhood /Education Advisor and SILC & Livelihoods Specialists; Social Behavior Change Specialist and other Pathways staff
External: Maestral till February 2020, Gender/Social norms Advisor, relevant Local Government personnel and other NGOs

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
• Strategic Mindset
• Integrity
• Accountability & Stewardship
• Builds Relationships
• Develops Talent
• Continuous Improvement & Innovation

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Signed by Job Holder……………………………………………………..….. Date…………………………………………

Signed by Supervisor……………………………………………………..….. Date…………………………………………

Applications addressed to the Country Representative, together with CV and letter from the learning institution should be forwarded to: 95 Park Lane, Harare, or email: [email protected] Only short-listed candidates will be contacted.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. CRS does not charge application fees or processing fees to potential applicants or any fee throughout the recruitment process